When you hire a company through our online directory, we are committed to ensuring your satisfaction. If you encounter any issues with the service provided, you will have the option to file a grievance through our platform. One of our mediators will promptly reach out to both parties to facilitate a resolution.

NPSN does not act as a judge or arbitrator of disputes between members. However, when credible complaints regarding non-payment, unethical conduct, fraud, or repeated violations of professional standards are received, NPSN may request information from the parties involved, attempt informal mediation, and, at its sole discretion, suspend or terminate a member’s listing or membership when continued participation is determined to be inconsistent with the standards and integrity of the Network.